Answer of your leaving message
I'm using app v1.6.4 and camera firmware v4.3.3. Since the latest update, I'm not getting any push alert notification. Can you please help? Thanks.

2018-01-19 17:56:21****************************************
I have double checked all those settings. Everything is in place. However, still I can't get any notification. Please help.

2018-01-23 09:12:12****************************************
Hi,
I've tried that and it's the same.

by Ives


Dear Ives, thank you for contacting. Though we have 1~2 users claiming this no push alert symptom, it is not duplicated here.
May you please check again both :
1. The notification items in Amaryllo app to ensure they are on.
(sound or vibration)
2. Check the mobile phone Setting -> Notification, Amaryllo app
is not blocked.
Thank you



Kindly reset and reinstall the camera first. Thank you

RESET : https://www.youtube.com/watch?v=VNvftkbS__c
INSTALL : https://www.youtube.com/watch?v=IR_m6dlKmAo /
https://www.youtube.com/watch?v=V-j_OzXsANo



Please kindly check it step by step as below.

1. Please check/exchange the AC and USB cable to cross check.
2. Please check/format the SD health by this tool
https://www.sdcard.org/downloads/formatter_4/index.html

Rebuild the firmware from the external SD card :
This is a manual re-build firmware procedure for your reference (recovery and cure rate is more than 90% )
Download file :
https://www.dropbox.com/s/w56gi1vzslm4781/icampro_362.zip?dl=0 [PC]

C.
- Uncompress/unzip it to root directory of a MicroSD card [PC->SD]
- Insert the card to the camera
- Plug power cord of it. CAM will auto detect the codes in the Card to do the update ( blue light is on )

D. Auto motor calibration/rotation (About 40~50 seconds)
- Wait till front blue led is blinking. (About 2-3 minutes)
- Unplug power cord
- Take card out.
- Plug power cord again and the blue led will keep blink ( waiting for installation )

Installation: https://www.youtube.com/watch?v=V-j_OzXsANo / If you are successful, please erase the card for normal use.

PS – this is what you see during the process
Insert the card with unzipped files
Plug in power Short beep ( camera detect and read the files ) in 5 seconds
After about 40 seconds Two short beeps ( writing complete )
Blue and Green lights blinking – done ( wrote in ) Unplug the power Remove the SD and erase it



If you press the snapshot in the sliding tool bar in the app, will the snapshot :
1. arrive the notification folder ?
2. when arriving, does the phone push the notification for this
snapshot?
3. Does both motion and audio sensors do not push in the alerts ? Or
just one, or neither ?
4. How about phone's notification setting ? on for Amaryllo ?

If you like to share pictures for the symptom, welcome to send it in through support.ai@amaryllo.eu