Answer of your leaving message
I tried to reset the device as mentioned in your instruction book by pressing with a pin at the buttom signed two arrows for ate least 5 seconds, but still the blue light on without been blinking to start installing.
Could you please let me know how to solve this problem.

Thank you

by JOSEPH JEAN FARAH


Dear JOSEPH, received.

If you change the power AC and cable (5V1A or above) does not help this symptom, and also the camera does not response to the hardware reset (no beep, no auto motor rotation, no blinking blue light waiting for installation), it should have the internal component defective requiring a repair and full testing.

Please let us know the checking result and if needing a cross-border repair after justification.