Answer of your leaving message
All of a sudden the camera is offline. The blue light is on, and is steady. Does not blink. The camera will not reset with the button on the bottom.
Most interestingly, the top part of the camera now suddenly spins freely. There is no resistance at all. The camera was mounted on a wall about 3.5 meters high, so no one was touching it.
I would like to get it repaired or replaced. Please advise.
Thank you!

by Bartholomew

Dear Mr.Bartholomew, thank you for contacting.
If the iSensor does not response to the hardware reset, it may have internal component failure. While we are checking the warranty status now, you may justify if a chargeable repair service is considerable. Thank you.