Answer of your leaving message
I have recently bought this device but I am unable to install it. The blue light stays blue and will not flash and resetting the device does not work. How can I fix this issue?

2018-04-11 21:02:02****************************************
This worked. Thank you :)

by Emma


Dear Emma, thank for contacting.

If the hardware reset can not bring the camera to blue blinking-waiting for installation mode, please try the steps below to overwrite the firmware.

A. Please must use this tool to format the SD card on PC
https://www.sdcard.org/downloads/formatter_4/index.html
B.
Rebuild the firmware from the external SD card :
This is a manual re-build firmware procedure for your reference (recovery and cure rate is more than 90%)
Download file
https://www.dropbox.com/s/mzj48a2o2hafm5h/iCam_iBabi_v3716.rar?dl=0
- Uncompress/unzip it to ROOT directory of a MicroSD card [PC->SD]
- Insert the card to the camera
- Plug power cord of it. CAM will auto detect the codes in the Card
(beep) to do the update ( blue light is on )
C.
- Wait till front blue led and green is blinking with 2 beeps.
(About 2-3 minutes)
- Unplug power cord
- Take card out.
- Plug power cord again and the blue led will keep blink ( waiting for
installation )

Installation: https://www.youtube.com/watch?v=V-j_OzXsANo ,
If you are successful, please erase the card for normal use.

PS – this is what you see during the process
Insert the card with unzipped files
Plug in power
Short beep ( camera detect and read the files ) in 5 seconds
After about 40 seconds
Two short beeps ( writing complete )
Blue and Green lights blinking – done ( wrote in - successful )
Unplug the power
Remove the SD and erase it

Thank you