Answer of your leaving message
I have recently bought this device but I am unable to install it. The blue light stays blue and will not flash and resetting the device does not work. How can I fix this issue?

2018-04-11 21:02:02****************************************
This worked. Thank you :)

by Emma

Dear Emma, thank for contacting.

If the hardware reset can not bring the camera to blue blinking-waiting for installation mode, please try the steps below to overwrite the firmware.

A. Please must use this tool to format the SD card on PC
Rebuild the firmware from the external SD card :
This is a manual re-build firmware procedure for your reference (recovery and cure rate is more than 90%)
Download file
- Uncompress/unzip it to ROOT directory of a MicroSD card [PC->SD]
- Insert the card to the camera
- Plug power cord of it. CAM will auto detect the codes in the Card
(beep) to do the update ( blue light is on )
- Wait till front blue led and green is blinking with 2 beeps.
(About 2-3 minutes)
- Unplug power cord
- Take card out.
- Plug power cord again and the blue led will keep blink ( waiting for
installation )

Installation: ,
If you are successful, please erase the card for normal use.

PS – this is what you see during the process
Insert the card with unzipped files
Plug in power
Short beep ( camera detect and read the files ) in 5 seconds
After about 40 seconds
Two short beeps ( writing complete )
Blue and Green lights blinking – done ( wrote in - successful )
Unplug the power
Remove the SD and erase it

Thank you