Answer of your leaving message
My camera was working properly suddenly it will be offline knowing that ther’s electricity and also the router is online , i remove and install the cable but also no success ,even when i reinstall it ,it stopped to turn left and right like usually, and the blue light not always is appear , can you advise please what to do

by Joseph

Dear Joseph, thank you for the mail. It is a tough symptom here.

0. Please ensure the app privacy mode is not on first
1. Please exchange the AC/USB cable with another set to try
2. If we can get the blue led on still, try the hardware reset and


Let us know the checking result and which step goes wrong. Thank you.