Answer of your leaving message
My camera was working properly suddenly it will be offline knowing that ther’s electricity and also the router is online , i remove and install the cable but also no success ,even when i reinstall it ,it stopped to turn left and right like usually, and the blue light not always is appear , can you advise please what to do

by Joseph


Dear Joseph, thank you for the mail. It is a tough symptom here.

0. Please ensure the app privacy mode is not on first
1. Please exchange the AC/USB cable with another set to try
2. If we can get the blue led on still, try the hardware reset and
reinstall.

RESET : https://www.youtube.com/watch?v=VNvftkbS__c
INSTALL : https://www.youtube.com/watch?v=IR_m6dlKmAo /
https://www.youtube.com/watch?v=V-j_OzXsANo

Let us know the checking result and which step goes wrong. Thank you.