Answer of your leaving message
Hello, I bought 2 services for my camera with this two Receipt number :Receipt: 1525788982 and1525787209
to active 3-day unlimited video alert(10-second video alert) and 3-day unlimited recognition alert but after that only A.I. Alert is active now.



2018-05-11 15:32:46****************************************
yes please move the AI detection to the 10-sec video alert

by Ali Jalali


Dear Ali, thank you for kind mail and waiting.

After checking, sorry to inform you that the smart plan can be selected only 1 feature. That is, the 10-sec video OR AI detection alert. Please no need to keep subscribing to try to have them both.

1. The smart plan, soon will have a new update/package to keep it
simpler. Coming soon
2. For current situation, may we suggest you select 1 feature, such as
10-sec video. And we move the other paid subscription to this feature
duration. If you have subscribed and paid for 2 month 10-sec, also
you have subscribed and paid for 1 month AI detection alert. May we
move the AI detection to the 10-sec video alert as 2+1 months ?

Suggest we do this way and wait for the new package/plan coming soon. How do you think ? Thank you and sorry for confusion/trouble caused.



We have moved the AI detection to the 10-sec video alert.