Answer of your leaving message
Hello my patio cam is no resetting. I hold the reset botton over 5 or more seconds an dose nothing; no sound, no movent, nothing. The blue led just stays on all the time.

2018-06-05 14:21:33****************************************
Ok, thanks for your fast response, one last question, can that repair be done by anyone with computer repair knowledge? Or I have to send it somewhere for repairs?

by Paul


Dear Paul, thank you for contacting. For Patio, if the camera does not response to the hardware reset bottom, it may have internal component defective requiring a physical repair. Sorry.



Dear Paul, thank you for contacting. For Patio, if the camera does not response to the hardware reset bottom, it may have internal component defective requiring a physical repair. Sorry.



Dear Paul, thank you for kind understanding. The repair needs to be done in our Taiwan center because it needs to have very special tool and factory firmware to complete it which is not available outside (cannot). Cost might be around US$ 45~60, including one-way back logistic after repairing. FYI first. Thank you.