Answer of your leaving message
Good Evening. I have been constantly receiving message ' Device is off line ' and have tried to reinstall however when pressing the reset button i am not getting any beeps after 5 secs.

Can you help ?



2018-08-14 13:53:50****************************************
so as i said in my previous mail, i followed the above and have installed it again without any problems. However once installed the continuous green light ( wifi connection ) is lost.

Thank you

by Roderick Gatt

Dear Roderick, thank you for the mail and waiting

Please try this below first :
A. Please must use this tool to format the SD card on PC
Rebuild the firmware from the external SD card :
Download file
- Uncompress/unzip it to ROOT directory of a MicroSD card [PC->SD] ( 1 file and 1 folder )
- Power off the camera
- Insert the card to the camera
- Plug power cord of it. CAM will auto detect the codes in the Card (a beep) to do the update ( blue light is on )
- Wait till front blue led and green light are blinking ( 2 beeps ). ( About 1-2 minutes – it is done )
- Unplug power cord
- Take card out and erase the card
- Plug power cord again and the blue led will keep blink ( waiting for installation )

Installation: , If you are successful, please erase the card for normal use.

PS – this is what you see during the process

Insert the card with unzipped files
Plug in power Short beep ( camera detect and read the files ) in 5 seconds
After about 40 seconds Two short beeps ( writing complete ) Blue and Green lights blinking – done ( wrote in - successful )
Unplug the power
Remove the SD and erase it

Thank you

Thank you. Please follow the steps below to complete the cross-checking for root cause identification :
1. Exchange a SD card to see
2. Use a separated AC + USB cable to supply power to see
If no help, a physical check and examine may be needed for your consideration and justification. Thank you