Answer of your leaving message
We have been having problems since doing the new update that once we plug in the camera it knocks out all of our internet completely until we unplug it then as soon as we do that the internet automatically kicks right back on and works just fine. We are puzzled as to what is causing this to happen.

2018-08-04 20:53:29****************************************
I am not sure which update it was. I do know that is was the most recent update that has come out. It did the update and completed it but now any time that we try to plug in the camera and use it, the moment that we boot it up and get it connected to our internet it completely crashes our internet.

by Kristi Jones

Dear Kristi, thank you for the mail. Not sure what happens.
A. Is it 4.3.5 -> 4.3.10 ?
( Just a reminding, this update needs the phone, wifi router and camera are
all in the same network (same as to the new installation) to perform)
B. So the update fails because it knocks out the internet every time when
clicking it ?

Thank you

See. Let's try to rewrite the firmware back to the older version to try : (not sure if it is caused by it ). If you have tried hardware reset and re-installation, but no help :

Please try this below : thank you

A. Please must use this tool to format the SD card on PC
Rebuild the firmware from the external SD card :
Download file
- Uncompress/unzip it to ROOT directory of a MicroSD card [PC->SD] ( 1 file and 1 folder )
- Power off the camera
- Insert the card to the camera
- Plug power cord of it. CAM will auto detect the codes in the Card (a beep) to do the update ( blue light is on )
- Wait till front blue led and green light are blinking ( 2 beeps ). ( About 1-2 minutes – it is done )
- Unplug power cord
- Take card out and erase the card
- Plug power cord again and the blue led will keep blink ( waiting for installation )

Installation: , If you are successful, please erase the card for normal use.

PS – this is what you see during the process

Insert the card with unzipped files
Plug in power Short beep ( camera detect and read the files ) in 5 seconds
After about 40 seconds Two short beeps ( writing complete ) Blue and Green lights blinking – done ( wrote in - successful )
Unplug the power
Remove the SD and erase it