Answer of your leaving message
We had a power outage yesterday and I'm no longer getting alerts. If I go into the App, I see someone has entered or left, but I didn't get notification. What do I need to do to get notifications?

2018-08-19 17:22:50****************************************
That is correct - the alert is in the App but nothing on the phone screen. I believe it is working now.

by Rick Johnson


Dear Rick, thank you for contacting. We have noticed our 'push notice' function seems to be abnormal today. R&D are checking it. It is recovering now.
May you confirm if the alert arrives good in the app Notification folder ? Just no push notice/reminding on the phone screen. Thank you