Answer of your leaving message
Previously installed on different wifi, camera no longer able to connect to old wifi so old settings not recognized. Probably old firmware - not connected for one year or more. Reset hardware, but iphone app doesn't reset - so just gives wanting that device is offline. I'd like to use the camera, but following instructions for setup have failed repeatedly. Please help.

2018-09-10 03:23:14****************************************
The step I needed was removing the device, thank you. Working now.

by Mike Valentine


Dear Mike, thank you for the mail.
Please follow the steps below and let us know if any step goes wrong.

RESET : https://www.youtube.com/watch?v=VNvftkbS__c
INSTALL : https://www.youtube.com/watch?v=IR_m6dlKmAo / https://www.youtube.com/watch?v=V-j_OzXsANo

In the future : how to add a wifi

https://www.youtube.com/watch?v=SQYulLPyD78

Thank you